Sooner or later, everyone will have a problem with a person or a company. People will feel very angry and helpless because they don’t know where to turn for help. They may feel victimized by a big corporation that has no regard for their feelings. Have faith in the expression, “The pen is mightier than the sword.” A few well chosen words can be the most effective tools for getting the results that you desire.
The first thing that you should do is to remind yourself that no matter how upset you are, you must refrain from using profanities, insults, and threats. While you may think that you are justified, using a string of curse words will only make you appear illiterate, ignorant, or both.
Prepare a strong opening statement. Try something like, “I am writing to express my extreme displeasure with your company.” This sets the tone for your letter and opens the door for you to tell your story. Tell the reader of the letter exactly what happened and give as many details as you can. Concentrate on your words. Some powerful words to use would be: failure, negligence, and incompetence. Say that you always believed that they were a reputable company that cared about their customers, but now you are appalled at their lack of concern for their loyal patrons.
While you should never make empty threats, you can tell them that you may take serious action against them. There are consumer organizations to which you can report them. Some are national and others are on the state level. Inform them that you will file a report against their company if they do not give you the satisfaction you are seeking. Two good organizations are the Better Business Bureau and the Federal Trade Commission (FTC.) If the company in question is based in your state, call your state capital and ask for the name and the telephone number in your state that handles consumer complaints.
Have a solid closing statement. Make it clear that you expect to hear from them soon, and if you don’t, they will hear from you, and it won’t be pleasant. When signing your name, make sure you include your address and telephone number. Take it to the post office and send it as a certified letter. This insures that the recipient must sign for it. You will be notified when they receive it. After all the time and energy that you put into writing your letter, you deserve the peace of mind that comes with knowing that the letter is in the appropriate hands.